DODOMA, June 18 -- TANZANIAS push to improve public service delivery has once again come under scrutiny, with concerns that citizens continue to face delays, confusion, and uneven service across government offices.

Minister of State in the Presidents Office for Public Service Management and Good Governance Ridhiwani Kikwete has ordered civil servants to improve ethics, accountability and speed, saying the quality of public service remains central to government performance.

He said citizens should not struggle to understand and access basic services, warning that inefficiency continues to undermine trust in public institutions.

“We want public servants who deliver work that is clear and understandable to citizens,” he said d...