DAR ES SALAAM, June 25 -- A FEW years ago, citizens seeking answers from government institutions often had to travel long distances, queue in offices or rely on second-hand information to understand government programmes.
Today, a growing number of leaders are discovering that the fastest route to the people may be through a smartphone screen.
Among those embracing this shift is Minister for Community Development, Gender, Women and Special Groups, Dr Dorothy Gwajima, whose active use of social media has transformed digital platforms into channels for public engagement, civic education and problem-solving.
From responding to concerns raised by citizens online to explaining government programmes and opportunities available to vulnerable gr...