DAR ES SALAAM, July 8 -- FINANCIAL service complaints reaching the Bank of Tanzania (BoT) have fallen sharply after the central bank introduced a digital screening system that requires customers to first seek redress from their financial service providers before escalating disputes to the regulator.

The new system has streamlined the complaints process by filtering out cases that have not exhausted internal dispute resolution mechanisms, allowing the central bank to focus on complaints that require regulatory intervention.

Financial Analyst from the Department of Financial Consumer Protection at the BoT, Mr Fanuel Kijoji said the central bank received more than 1,500 complaints in 2024, with the majority found to be ineligible because c...