DAR ES SALAAM, Oct. 12 -- Airtel Tanzania has taken customer service beyond its offices and service centres, reaching customers in five Dar es Salaam communities to gather feedback and improve service delivery during Customer Service Week 2026.

Under the theme “Extra Mile,” Airtel employees, alongside the Lamata Village Entertainment team, visited Kigamboni, Tegeta, Mbagala, Tandale and Gongo la Mboto, engaging customers in their neighbourhoods to understand their experiences and identify areas requiring improvement.

The initiative, guided by Airtels promise, “Tunasonga na Wewe Kila Kona,” brought together employees from different departments to listen directly to customers, understand their challenges and gather...