Sri Lanka, Oct. 27 -- Emojot has taken a bold step in redefining Sri Lanka's customer experience (CX) landscape by bringing global CX visionary Bradford Smith, CCXP, to Colombo for two exclusive leadership forums held at The Kingsbury on September 23rd and 26th, 2025.

Smith, Founder & President of Vector Business Navigation and President of the Consortium for Service Innovation, is recognized worldwide as a leading authority on customer experience. Invited by Emojot, he engaged with top executives across hospitality, healthcare, retail, banking, insurance, and telecommunications, delivering actionable insights into how CX can drive profitability, loyalty, and long-term brand value.

Over two dynamic sessions, Smith emphasized that every ...