Sri Lanka, Nov. 6 -- I walked into a regional Inland Revenue Department more as a fact-finding mission than any other. At least 1500 people huddled from shoulder to shoulder spanning the three stories were searching for a TIN number. I asked why it was not available online. Reply was telephones are not even answered so they have to trek personally. Deadline given is 30th November hence the crushing human torpedo! Apart from a TIN a PIN number is required by the authorities. Half the people did not even have a smart phone.

So what about logging in online?

Had the opportunity to speak to the Deputy Commissioner who assured me that apart from logging in online nothing can be done.

So where do the common man turn to?

Digitalising is ...