Sri Lanka, Oct. 13 -- With reference to Mr. A. Ratnayake's letter to the Editor, I wish to set the record straight. His assertions are baseless, misleading, and far removed from the truth.

As a regular correspondent with government institutions, I can confirm that letters addressed to the Prime Minister's Office, the Presidential Secretariat, and other state bodies are duly acknowledged and acted upon. In my own experience, every letter I have written has received not only an acknowledgment but also a detailed follow-up communication from the relevant authorities, often with copies sent to me.

Moreover, senior officials attached to both the Prime Minister's and President's Offices, as well as the Mayoress of Colombo, Ms. V. C. Balthazaa...