Sri Lanka, July 9 -- As customer expectations continue to evolve in an increasingly digital and connected world, banks are being challenged to deliver experiences that are seamless, intuitive, and deeply customer-centric. Commercial Bank of Ceylon has remained at the forefront of this transformation, continuously strengthening its retail banking portfolio through innovation, digitalisation, and personalised financial solutions designed to meet the changing needs of customers. In this interview, Mr. Kapila Liyanage, Assistant General Manager - Personal Banking & Retail Products, shares insights into how the Bank has strategically designed its portfolio of deposits, loans, cards, and digital solutions to enhance customer convenience while ...