Sri Lanka, Nov. 5 -- In a move to strengthen monitoring and accountability in the city's food service sector, the Colombo Municipal Council (CMC) has introduced a QR code-based complaint system to enable the public to report food safety and hygiene violations at restaurants and food outlets.

The initiative, launched today (5) by the CMC's Public Health Department, allows consumers to submit complaints directly to the relevant Medical Officers of Health (MOHs) and Public Health Inspectors (PHIs) for investigation and necessary action.

The system was initially introduced in Wellawatte and at the Majestic City food court, with plans to expand it across Colombo 1 to 15 in the coming stages.

Under the new mechanism, consumers can scan a QR...