New Delhi, March 12 -- Zendesk has agreed to acquireForethought, a startup focused on automating customer service interactions using AI agents. The deal, announced Wednesday, is expected to close by the end of March. Financial terms were not disclosed.

The acquisition reflects a growing shift in enterprise software toward agentic AI systems, software capable of independently resolving tasks and customer requests. By bringing Forethought's technology into its portfolio, Zendesk aims to expand its automation capabilities and accelerate the development of more autonomous customer support tools.

Zendesk said it plans to integrate Forethought's technology into its own AI offerings while continuing to support the startup's existing customers....