New Delhi, April 20 -- AI in the enterprise is no longer confined to suggesting answers, surfacing insights, or helping human teams work a little faster. In some functions, it is beginning to do the work itself. That shift matters because it changes the enterprise AI conversation from productivity to accountability. Once AI starts handling customer interactions, qualifying leads, managing collections, or triggering follow-ups on its own, the question is no longer whether it is useful. The real question is whether it can be trusted.

In this conversation, Ganesh Gopalan, Co-Founder and CEO, Gnani.ai, says that voice AI is emerging as one of the clearest signs of this transition. He points to a world where AI is not just assisting agents bu...