New Delhi, Oct. 18 -- Artificial intelligence (AI) is changing how BPOs handle customer conversations, from real-time translation and accent conversion to automated voice agents. But as AI-powered impersonation and deepfake fraud become growing concerns, securing these interactions is becoming just as important.

Krisp, a Voice AI company that says its technology powers more than 200 million devices and processes over 80 billion minutes of voice conversations monthly, sees these developments as part of a broader shift toward real-time voice infrastructure.

The company's 2026 research found that 40% of customer experience (CX) leaders consider hiring and staffing their biggest barrier to scaling global voice support, compared with 14% who...