New Delhi, Aug. 10 -- New data released today by Genesys, a global cloud player in AI-Powered Experience Orchestration, uncovers a critical disconnect between how companies govern AI and what consumers need to feel safe using it. While four out of five consumers surveyed said they want clear governance of AI interactions, less than a third (31%) of business leaders say their organizations have comprehensive, organization-wide AI policies and oversight in place.

As agentic AI-autonomous systems that can think, act, and make decisions independently-becomes more pervasive in enterprise customer experience (CX) strategies, 91% of CX leaders surveyed believe it will empower their organizations to deliver faster, more effective, and personaliz...