New Delhi, Nov. 14 -- As enterprises move from conversational AI to autonomous agents, the focus is shifting from answering customer queries to executing business workflows and delivering measurable outcomes. However, scaling these systems requires more than sophisticated language models.

Organisations must address integration with legacy infrastructure, operational reliability, data sovereignty, multilingual capabilities and governance. In this conversation, Abhishek Ranjan of Blue Machines discusses what technology leaders need to get right as AI agents move into core enterprise operations, and why businesses must measure their value through outcomes rather than automation rates.

Most enterprise AI strategies still focus on conversati...