Nairobi, Aug. 25 -- Recently I had the opportunity to listen to a conversation between two people.

"Is this my responsibility?" "Has this been escalated?" or "Did I follow the procedure? And who approved of this?" By contrast, the other person quickly asked: "What outcome is the institution trying to achieve with this action?" "And what is happening to the customer?" "By the way, what responsibility do I carry here?" "And out of all these, what action protects the mission and integrity of the organisation?"

As I walked out of the conversation, my thoughts were running wild. But one thing kept on ringing in my mind, "Does the mission and vision of an organisation or an institute defines the types of leaders that heads that organisation."...