Nairobi, Aug. 12 -- Some weeks ago, I watched a problem die inside a bank. It was a critical issue, and solving it would have cost the bank almost nothing. No millions.

Instead, it moved from desk to desk collecting refusals, each one perfectly defensible. A phone call was then made to the chief executive, the kind of call that spends years of banked social capital, and the matter was resolved in a day. Everybody won.

Which leaves the question this column exists to ask: why could nobody inside the system see it, and why could nobody act?

Once you notice this pattern, you meet it everywhere. I have sat in a tax dispute that swelled through objections, judgments and costs for five years, until alternative dispute resolution finally place...