Nairobi, June 30 -- Telecommunications operators will be required to set up a system to compensate subscribers in cases of dropped calls and other outages as the State moves in to bolster the quality of service.

The system will either be automatic or claim-based and will include a method for calculating compensation, including the duration and extent of the service interruption.

Currently, the law does not compel telcos to compensate subscribers for service outages caused by hitches on their networks, a loophole that has left consumers exposed to losses and without financial redress.

The compensation system is part of the proposed Kenya Information and Communications (Consumer Protection) Regulations, 2026, through which Kenya is seeki...