Nairobi, May 29 -- In the modern interconnected, fast moving and dynamic world, disputes are inevitable. The fairest attempt to address disputes by pragmatic contractual documents and realistic expectations do not always avert disputes. According to Johan Galtung, disputes arise because of structural, relational, and behavioral factors. The disputes will present themselves in commercial transactions, employment relationships, family business, construction projects, or general disagreement stemming from business interactions. The conventional approaches to dispute resolution mechanisms such as avoidance, fighting, litigation often escalate into conflict, broken relationships, and costly realities for disputants.

When the real cause of dis...