Nairobi, Feb. 12 -- The Employment and Labour Relations Court has upheld a decision by Family Bank to dismiss a branch manager for breaching internal banking procedures, including authorising transactions based on a phone call from a customer.

The court rejected Mark Kiplagat's claims of unfair termination, finding that the bank had valid reasons and followed due process.

Mr Kiplagat had sought reinstatement or Sh32.9 million in compensation after his October 2023 dismissal for non-compliance with operational manuals, which exposed the bank to risk.

However, the court noted that he did not deny approving transactions via phone calls but argued that clients later signed the documents. It was observed that the bank's policies strictly re...