Nairobi, Aug. 24 -- Proposed changes to customer billing could trigger higher charges and enhanced surveillance and data theft, internet service providers (ISPs) have warned.

ISPs warn that compelling them to introduce 'internet meter number' systems to keep track of and record fixed data on each customer's usage will require them to invest millions of shillings in specialised network management technology, ultimately pushing up internet package prices.

Storing such detailed data of customers' internet use is a prime target for cyberattacks and large-scale data breaches, and rights groups warn that it risks being misused by the State to monitor Kenyans' online activity.

The Kenya Information and Communications (Amendment) Bill, 2025 se...