Srinagar, July 11 -- Every morning, government offices come to life. Attendance is marked, files are opened, phones begin to ring, and another day of administration quietly unfolds. From the outside, the system appears orderly and functional. Yet beneath this routine lies a truth that many citizens experience but few openly discuss.For the common citizen entering a government office is rarely a matter of convenience. It is often accompanied by expectation, urgency, and hope. People arrive believing that the system will listen, guide, and respond with fairness. And when that hope is met with unnecessary delay, indifference or silence, something far more important than a file remains pending public trust.Governance was never meant to be a m...