Srinagar, Aug. 11 -- In any democracy, the distance between the citizen and the state is measured not just in kilometres, but in trust. When a streetlight stays broken for months, when a pension application gathers dust, when ration cards are delayed, or when a government office remains unresponsive-trust erodes. That is why grievance redress mechanisms are more than administrative tools; they are bridges to restore faith. In India, three platforms-Centralised Public Grievance Redress and Monitoring System (CPGRAMS), the Right to Information Act (RTI), and the Lieutenant Governor's (LG) Portal-play pivotal roles in helping citizens voice concerns, seek accountability, and demand action. Yet their effectiveness lies not just in the systems...