Srinagar, Aug. 11 -- In any democracy, the distance between the citizen and the state is measured not just in kilometres, but in trust. When a streetlight stays broken for months, when a pension application gathers dust, when ration cards are delayed, or when a government office remains unresponsive-trust erodes. That is why grievance redress mechanisms are more than administrative tools; they are bridges to restore faith. In India, three platforms-Centralised Public Grievance Redress and Monitoring System (CPGRAMS), the Right to Information Act (RTI), and the Lieutenant Governor's (LG) Portal-play pivotal roles in helping citizens voice concerns, seek accountability, and demand action. Yet their effectiveness lies not just in the systems...
Click here to read full article from source
To read the full article or to get the complete feed from this publication, please
Contact Us.