Dulloo reviews J&K grievance redressal system
Srinagar, Sep 30, Oct. 1 -- Chief Secretary Atal Dulloo on Wednesday reviewed the public grievance redressal mechanism across Jammu and Kashmir, stressing that the effectiveness of the system must be judged by the quality of resolution, disposal time and satisfaction of complainants. The meeting was attended by Commissioner Secretary, Department of Public Grievances Saurabh Bhagat, Administrative Heads, Divisional Commissioners of Jammu and Kashmir, Deputy Commissioners, SIO-NIC, HoDs and a BISAG-N team.Dulloo called for prompt and effective disposal of complaints, directing departments and district administrations to identify delays, address recurring grievances and use citizen feedback as a key measure of administrative performance."The...
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