United Kingdom, July 28 -- Xbox has apologised to players after a major outage affected its services, with the company's chief technology officer revealing that the disruption was caused by a failure in a Microsoft licensing system.

Scott Van Vliet, Xbox's CTO, explained that the issue impacted players attempting to access their game libraries, sign into accounts and launch games they already owned.

In a post on X, Van Vliet said the outage - which impacted gamers on Sunday (26.07.26) and Monday (27.07.26) - was caused by "a licensing service that sits outside of Xbox, but which Xbox depends upon".

Although he did not identify the specific service involved, he clarified that it was "an internal service at Microsoft that is shared acros...