New Delhi, March 27 -- The United States Federal Communications Commission (FCC) voted on Thursday to initiate a formal proceeding designed to "onshore call center jobs and establish English language proficiency requirements for service agents.

"The Commission will seek comment on proposals that would encourage businesses to bring call center jobs back to the U.S. and improve customer service at existing call centers, including a proposal to require call takers to be proficient in American Standard English," the FCC said in a statement.

This action, according to the Federal Communications Commission release, sought to address a decades-long trend where "nearly 70 percent of U.S. companies outsourcing at least one department".

Beyond se...