Kalyan, Aug. 16 -- A video showing a live rat inside an ice cream storage crate at a quick-commerce delivery hub in Kalyan's Godrej Hill area has gone viral on social media, igniting sharp criticism over public health standards and safety protocols in online food deliveries.

The footage, captured inside the local fulfillment unit of a major quick-commerce provider, shows rodents moving around stored frozen items. The incident has caused widespread outrage and anxiety among regular online grocery shoppers, raising serious concerns regarding hygiene practices at fast-delivery hubs.

Residents and consumers are now closely watching the Food and Drug Administration (FDA) and municipal authorities, urging immediate inspections and legal actio...