Ahmedabad, April 15 -- The Gujarat State Road Transport Corporation (GSRTC) has introduced a QR code-based feedback system to enhance passenger experience during bus travel.

Under this initiative, commuters can scan a QR code displayed in front of their seats to easily register complaints, share feedback, or rate services in real time. The move aims to ensure quicker redressal of issues and improve overall service quality, a release said..

Recently, passengers travelling in AC and Volvo buses used the QR code system to report issues related to unpleasant odours. Acting swiftly, GSRTC officials resolved the problem by installing air fresheners in all AC and Volvo buses across the state.

According to the corporation, GSRTC recorded a str...