Gandhinagar, Sept. 2 -- Over the past two decades, the Gujarat government has been at the forefront of strengthening the link between citizens and the administration. One significant initiative promoting good governance is SWAGAT (State Wide Attention on Grievances by Application of Technology), an online public grievance redressal program, according to a release from the Gujarat Chief Minister's Office (CMO).

The official release said, "In 2003, as the world was gearing up for the digital era, the then-Chief Minister of Gujarat and current Prime Minister of India, Narendra Modi, recognised the potential of technology to bridge the gap between citizens and the government, and introduced the SWAGAT program".

This initiative enables citiz...