New Delhi, Aug. 11 -- Indian insurers using Generative AI are reporting gains, customer retention has gone up by 14 per cent, and Net Promoter Scores (NPS) have risen 30 per cent, according to information shared in a press release by Aritvatic.AI. Experts believe it could play a central role in achieving India's target of "Insurance for All by 2047."

Layak Singh, CEO of Aritvatic.AI, said the early impact of Generative AI is most visible in customer-facing areas. "The industry is witnessing approximately a 14 per cent increase in consumer retention and a 30 per cent rise in Net Promoter Scores, both clear indicators of enhanced customer experience and satisfaction. When implemented effectively with responsibility, Gen AI can serve as a p...