Bengaluru, May 5 -- Aditya Birla Capital (ABCap), the financial services arm of the Aditya Birla Group, has significantly expanded its customer engagement capabilities by deploying advanced conversational AI across its businesses, in collaboration with Blue Machines AI.

Designed to overcome the inherent limitations of traditional contact centres, the AI-powered voice platform enables ABCap to scale customer outreach by 4-5 times while delivering higher connection rates. Unlike earlier machine learning-based voice bots that were restricted to basic service queries, the new system supports human-like, dynamic conversations capable of explaining financial products, handling objections, and maintaining consistency despite high agent attritio...