New Delhi, Oct. 8 -- Thirty per cent of scaled organisations report a positive impact on their revenue due to Voice AI, marking a decisive shift from early experimentation toward measurable business outcomes, according to the India Voice AI Readiness 2026 report released by Nasscom in partnership with Krisp.

Voice AI refers to artificial intelligence technology that automates real-time, two-way spoken phone conversations. Instead of using rigid touch-tone menus or basic text chatbots, Voice AI listens to callers in natural language, understands intent, accesses backend business systems, and replies with a human-like voice.

The study reported that 61 per cent of organisations record more than a 20 per cent reduction in cost per eligible ...