India, April 25 -- The Commonwealth Secretariat had recognized CPGRAMS as a state-of-the-art grievance redressal system for SMART Government and invited DARPG to make a presentation at the 3rd Biennial Pan-Commonwealth Heads of Public Service/Secretaries to Cabinet Meeting from April 22-24, 2024, at Marlborough House, London. The theme of the 3-day conference is "Institutionalization of SMART Government for Improving Service Delivery," with focus on adopting AI in governance. The meeting is being attended by nearly 50 member countries of the Commonwealth.

The Commonwealth Heads of Public Service/ Secretaries to Cabinet Meeting, Marlborough House, London on 22nd -24th April 2024.

The Indian presentation on the Centralized Public Grievanc...