BALESWAR, Feb. 5 -- A passenger who booked an air ticket through a prominent agency for Indore from Bhubaneswar with his spouse allegedly suffered a lot of mental agony. He alleged that not only did he suffer a lot of harassment, he also bore financial losses.

The aggrieved, Pradipta Kishore Sahoo, a native of Ranipatna under Baleswar town, has lodged an FIR with the Airport police against the booking agency Goibibo.com. He further said that he would lodge a complaint with the Ministry of Civil Aviation as well DGCA and Consumer Redressal forum.

According to Sahoo, a development officer of LIC, he wanted to fly to Indore on January 19 with his spouse to attend an official meeting at that place through the booking agency Goibibo on January...