India, Dec. 4 -- Katrina Roberts, senior vice president and CIO of the Global Commercial Services Technology unit at American Express, takes IT recruiting and retaining top talent very seriously. She's also committed to helping to create and maintain a diverse environment at AmEx - one, she is quick to point out, that she has benefited from throughout her 27-year career at the company.

Roberts is responsible for the delivery of technical strategy and software solutions to B2B customers globally. She joined AmEx via its graduate development program, and during the years has primarily worked in technology, in a mix of software delivery and technical strategy roles around the globe.

She shared her thoughts on hiring in a recent interview....