New Delhi, April 11 -- In the digital age, people want autonomy and the ability to self-serve, making AI chatbots a popular tool in customer experience strategies. A Morning Consult study found that 67 percent of consumers have used chatbots at least once in the past year and 42% are comfortable using them. The relative ease of use and widespread adoption of virtual assistants and agents make a customer support AI chatbot platform for websites beneficial and cost-effective to meet today's customers' expectations.

What is a customer support chatbot? A customer support chatbot uses artificial intelligence (AI) and machine learning to answer customers' questions. AI chatbots are valuable customer service tools, adding a self-service option ...