6 ways to improve customer support with an AI chatbot platform for websites
New Delhi, April 11 -- In the digital age, people want autonomy and the ability to self-serve, making AI chatbots a popular tool in customer experience strategies.
A Morning Consult study found that 67 percent of consumers have used chatbots at least once in the past year and 42% are comfortable using them. The relative ease of use and widespread adoption of virtual assistants and agents make a customer support AI chatbot platform for websites beneficial and cost-effective to meet today's customers' expectations.
What is a customer support chatbot?
A customer support chatbot uses artificial intelligence (AI) and machine learning to answer customers' questions. AI chatbots are valuable customer service tools, adding a self-service option ...
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