India, May 6 -- Salesforce released the new State of Service report, sharing insights from over 5,500 service professionals across 30 countries - including 300 from India. Arun Kumar Parmeswaran, managing director - sales, Salesforce India said: "As customer expectations continue to increase, the benefits of AI are clear - increased productivity, cost reduction and improved customer experiences. Organisations are getting better at striking the balance between delivering service at speed with quality augmented by the increasing maturity of automation, and data capabilities. AI and Data are fueling the next level of customer experience, with AI proving its value with a variety of use cases delivering unmatched value to customers while unloc...