A GIS leap forward in the customer journey
, Feb. 28 -- One of South Africa's top digital satellite TV services has changed up its customer subscription process and installer allocation system through geospatial technologies developed and provided by AfriGIS.
The result is a smooth and effective sign-up process. By transforming the way subscribers come on board and how they are matched with the list of potential installers, the company has made the process slick, quick, and hassle-free.
"The company's primary challenges were accurately locating new subscribers, accurately connecting them to potential installers, and managing the allocation and invoicing process efficiently," says Ockie Arnoldi, senior client consultant at AfriGIS. "Previously, the system relied on as-the-crow-fl...
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